We've designed AVOS to be as beneficial and affordable as possible. However if you'd like to return an item, our team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from


Standard Return Policy:

  • You have 30 calendar days from the date you received your Avos order.

  • Only items that have been purchased directly from can be returned to Avos. Avos products purchased through other retailers must be returned in accordance with their returns and refunds policy, respectively.

  • If your unit has been used or opened, a restocking fee of 10% will apply.

  • Avos does not cover shipping costs for returns.

  • Please ensure that the item you're returning is repackaged with all the accessories and documentation that were included when you received it.


Refund Policy:

  • Once our team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.


Promotional Kits and Bundles:

  • We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.

  • We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.

  • The shipping carrier will attempt to deliver 3 times and then hold your package at the closest FedEx office for 10 days.

  • You can call your local FedEx and request they hold your package for pickup, if you know you will not be able to sign for delivery.


Order Cancelations and Address Changes:

  • Please let us know as soon as possible if there is a change to the order. Once the order is processed for shipping, the order cannot be changed or cancelled.

  • If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 3 times and then hold your package at the closest FedEx or UPS office for 10 days.

  • If you cannot pick it up there, it will be sent back to our warehouse.

  • Avos will then contact you to confirm a desired address change.

  • If you would like a refund, upon delivery, you can refuse the package (do not sign) and it will be sent back to our warehouse where we will then contact you confirming your refund.